Refund policy

Home Delivery

Ordered products can also be requested with home delivery. Delivery is carried out on our company's behalf by the Gepárd Express Kft. courier service.

Delivery takes place on business days, within a previously agreed time window.
The Customer is required to provide the exact delivery address and ensure that someone is available to receive the package at the agreed time.

2. Failed Delivery

If delivery fails for reasons attributable to the Customer (e.g. unavailable at the given address, fails to ensure receipt), the Service Provider will attempt delivery once more .
In the event of repeated failed delivery, the Order may be canceled, or the Customer may be charged a redelivery fee .

3. Shipping Fees and Calculation

The shipping fee depends on the package weight, as follows:

0–25 kg: 10,160 HUF
25–100 kg: 14,990 HUF
Over 100 kg: 24,990 HUF

4. Hard-to-Reach Addresses

If the given delivery address cannot be reached by normal road vehicles (e.g. a restricted-access area, a steep or uneven road, special access regulations), the Service Provider reserves the right to:

modify the delivery terms,
apply a custom rate,
or, in justified cases, refuse delivery.

The Service Provider will notify the Customer in advance of any modifications or custom rates.

In-Person Pickup

The Customer is entitled to free in-person pickup of ordered products at the following locations:

Office: 2330 Dunaharaszti, Némedi út 65., Hungary
Warehouse pickup: 2330 Dunaharaszti, Dr. Posta Sándor u. 2., Hungary

1. Pickup Process

After your order is confirmed, we will send you a separate notification or call you to let you know your order is ready for pickup.

2. In-Person Pickup Fee

In-person pickup is free of charge.

3. Pickup Conditions

The Customer must present, at the pickup location, the document confirming the order, or its electronic version.
By accepting the products, the Customer confirms that they received them in undamaged condition.

4. Pickup Restrictions

We reserve the right to cancel the order if the Customer fails to pick up the product after being notified.